Privacy Policy

MAID Detroit ("MAID Detroit," "we," "us," or "our") provides residential and commercial cleaning services, including post-construction cleanup, deep cleaning, and recurring maintenance cleaning, and operates the website located at www.maiddetroit.com (the "Site"). This Privacy Policy explains what personal information we collect, how we use it, and the choices you have.

By using our Site or booking our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information in the following ways:

Information you provide directly. When you request a quote, book a service, contact us, or sign up for updates, we may collect:

• Name, email address, phone number, and mailing/service address
• Property details relevant to scheduling a cleaning (e.g., square footage, number of rooms, type of service requested)
• Payment information, processed through a third-party payment processor (see Section 4)
• Any additional information you choose to share, such as special instructions or messages sent through contact forms

Information collected automatically. When you visit our Site, we (or our service providers) may automatically collect:

• IP address, browser type, device information, and operating system
• Pages viewed, time spent on the Site, and referring/exit pages
• General location information inferred from your IP address

Cookies and similar technologies. We may use cookies, pixels, or similar tools to operate the Site, remember preferences, and understand how visitors use the Site, including through analytics tools. You can control cookies through your browser settings; disabling cookies may affect some Site functionality.

2. How We Use Your Information

We use the information we collect to:

• Provide quotes, schedule appointments, and deliver cleaning services
• Communicate with you about appointments, invoices, and customer service requests
• Process payments
• Improve and maintain our Site and services
• Send promotional or informational messages, where you have agreed to receive them (you may opt out at any time)
• Comply with legal obligations and enforce our agreements

3. Legal Basis / Business Purpose

We collect and use personal information as necessary to provide the services you request, to fulfill our contractual obligations to you, to comply with applicable law, and for our legitimate business interests, such as improving our services and Site.

4. Sharing of Information

We do not sell your personal information. We may share information with:

• Service providers who help us operate our business, such as payment processors, scheduling and booking software providers, email/communications platforms, and website hosting or analytics providers
• Employees and contracted cleaning staff, to the extent necessary to complete a scheduled service
• Legal and safety authorities, if required to comply with a legal obligation, protect our rights, or ensure the safety of our staff or customers
• Business transfer parties, in the event of a merger, acquisition, or sale of business assets, subject to standard confidentiality terms

5. Data Retention

We retain personal information for as long as necessary to provide our services, maintain business records, comply with legal and tax obligations, and resolve disputes. When information is no longer needed, we take reasonable steps to delete or de-identify it.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Choices and Rights

Depending on where you live, you may have rights regarding your personal information, which may include the right to:

• Request access to, or a copy of, the personal information we hold about you
• Request correction or deletion of your personal information
• Opt out of marketing communications (by using the unsubscribe link in emails or contacting us directly)
• Opt out of certain data sharing, where applicable under state privacy laws (e.g., Michigan and other states with consumer privacy laws)

To exercise any of these rights, contact us using the information in Section 10. We will respond in accordance with applicable law.

8. Children's Privacy

Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

9. Third-Party Links

Our Site may contain links to third-party websites, including social media platforms and payment processors. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

MAID DetroitRoyal Oak, MichiganEmail: mallory@maiddetroit.comWebsite: www.maiddetroit.com

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our Site or services after changes are posted constitutes acceptance of the revised policy.